Sales Use Cases
CogniAgent reaches customers on their preferred channel — SMS, WhatsApp, or voice — based on how they originally booked or what your team configures. The confirmation conversation is two-way, so the agent handles replies, reschedule requests, and cancellations without any staff involvement.
Yes. When a customer cancels, the agent acknowledges the cancellation, updates your calendar in real time, and immediately initiates a rebooking prompt to offer an alternative slot. The goal is to recover the revenue from the cancelled appointment, not just log the loss.
CogniAgent integrates with most major scheduling and booking platforms — including Calendly, Acuity, Mindbody, Vagaro, Square Appointments, Jobber, and any system with a calendar API. Your onboarding expert will confirm compatibility and configure the connection during setup.
Yes. You control the timing and number of reminders — for example, 48 hours out, 24 hours out, and same-day morning. You can also set different reminder cadences for different appointment types or customer segments.
CogniAgent handles both individual and group bookings. For group reservations, confirmation can be sent to the primary contact with details covering the full party, and reschedule logic accounts for group size when checking availability.