CogniAgent Pricing Plans

How does the credit system work and what constitutes one credit?

Each AI action consumes 1+ credits based on complexity and computational requirements. Every action has a 1-credit startup fee, with additional credits charged based on the actual compute costs involved. For example, simple text responses might use 2-3 credits total, while complex autonomous agent workflows could consume significantly more depending on the tools and processing required.

How can I estimate my monthly credit requirements?

Your credit consumption hinges on three factors: conversation volume, agent complexity, and which product features you turn on. As a rule of thumb:

• Standard customer interactions: plan on ≈ 50–100 credits each.
• Autonomous agent workflows: expect ≈ 100–500 credits per execution, depending on task depth and branching.

Multiply these per‑interaction figures by the number of conversations or agent runs you expect in a month to get a solid estimate. We’ll also send you detailed monthly usage reports so you can spot trends and fine‑tune the plan that fits best.

Why is Voice AI only available starting with the Business tier?

Voice AI requires substantial computational resources for real-time speech processing, synthesis, and conversation management. The Business tier’s 100,000 monthly credits give you ample capacity for meaningful voice implementations while keeping serious deployments cost‑efficient.

How are phone call credits calculated?

Voice AI calls draw credits according to multiple variables – call duration, conversation complexity, speech‑to‑text load, number of integrations, and any advanced features you enable. Because these factors differ widely from one implementation to another, we don’t publish a single “typical” credit figure.

The best approach is to run a few representative test calls or pilots, review the resulting usage reports, and use that data to project monthly requirements with confidence.

Can I integrate with existing phone systems?

Yes, our Voice AI supports standard telephony APIs and can integrate with most business phone systems, call centers, and VoIP platforms. Enterprise customers receive custom integration support for complex telecommunications environments.

What’s the difference between chat agents and autonomous agents?

Chat agents handle conversational interactions and are available across all paid tiers. Autonomous agents can perform complex, multi-step workflows independently – executing tasks, making decisions, and interacting with external systems without human intervention. These require the Pro tier or higher due to their computational complexity.

Are there limits on autonomous agent complexity?

While you can create unlimited autonomous agents, each execution consumes credits based on the workflow complexity. Simple automation might use 10-20 credits per run, while sophisticated multi-step processes involving multiple integrations could consume 100+ credits per execution.

How do knowledge base storage limits affect performance?

Knowledge base size impacts both upload costs and query performance. The 5GB Business tier limit accommodates substantial documentation libraries, while Enterprise customers can negotiate custom storage arrangements for large-scale implementations requiring extensive knowledge repositories.

What triggers the need for Enterprise pricing?

Enterprise becomes cost-effective when monthly usage consistently exceeds 200,000-300,000 credits, when you require dedicated support with SLAs, or when you need custom-trained AI agents built specifically for your use case. Volume discounts and custom integrations often make Enterprise more economical for high-usage scenarios.

How does priority execution work for paid tiers?

Paid tier customers receive higher priority in our processing queue, ensuring faster response times during peak usage periods. This becomes particularly important for customer-facing applications where response latency directly impacts user experience.

What kind of dedicated support comes with Enterprise?

Enterprise customers receive dedicated account managers, guaranteed response time SLAs, custom integration development, and priority technical support. This includes assistance with complex implementations, performance optimization, and strategic deployment planning.

Can I use multiple AI models simultaneously?

Yes, all tiers provide access to our complete model library. You can configure different agents to use different models based on specific requirements – using lighter models for simple queries and more powerful models for complex reasoning tasks.

How do integration limits affect my implementation?

Our platform supports an unlimited number of integrations overall. For system stability, we cap simultaneously active integrations at 99 on self‑service tiers, more than enough for typical deployments. If you need additional active endpoints at once, talk to us about an enterprise configuration, where the cap can be lifted or customized. The exact limits are spelled out in the service agreement; this FAQ is meant only as practical guidance.

What happens during the 7-day Business trial?

You receive full Business tier access including Voice AI, 100,000 credits, and priority support. After 7 days, accounts automatically revert to Free tier unless you maintain an active Business subscription. No credit card is required for the trial, and unused trial credits don’t roll over.

How can I minimize credit consumption?

Optimize by using appropriate models for each task, designing efficient conversation flows, implementing smart caching for repeated queries, and using simpler agents for routine tasks while reserving complex autonomous agents for high-value workflows.

Is there a way to get better overage rates?

Enterprise customers can negotiate volume discounts for consistently high usage. Additionally, upgrading to a higher tier often provides better base allocation and lower overage rates, making it more cost-effective for growing usage patterns.

How much is one credit worth?

To be determined in the coming days.