Our team works with you to design and deploy AI agents that handle customer inquiries, process orders, and streamline operations, so you can scale support, sales, and back-office workflows with confidence while preserving the personal touch your customers expect.
Your AI agent handles product questions, order tracking, and recommendations with reliable accuracy – conversations connect directly to inventory, fulfillment, and catalog systems for responses grounded in real data, not hallucinations.
Automate returns eligibility verification, payment reconciliation, inventory discrepancy alerts, and shipping updates. Event-driven workflows respond to real business triggers across your tech stack – adapting when conditions change without breaking.
One platform where conversations trigger workflows automatically. Customer inquiries access order systems, AI validates return requests and updates inventory, confirmations send through integrated carriers – no fragile integrations between separate tools.
Eliminate manual system-hopping, reduce data entry errors, and ensure information consistency across your entire e-commerce operations.
Your AI chatbot for ecommerce connects directly to shipping carriers and order management systems to provide real-time delivery information. When customers ask “where is my order?”, the system queries FedEx, UPS, or USPS APIs, retrieves current location data, and shares expected delivery times – all in seconds. For delayed shipments, the AI proactively offers compensation like discount codes while logging the interaction for your team’s review.
Event-driven automation that triggers actions across your tech stack – from order placement to return completion – combining AI adaptability with reliable execution and human oversight.
Natural customer interactions across all channels. Your deterministic AI chatbot for ecommerce maintains context when topics shift and escalates complex issues to human agents smoothly.
E-commerce automation on autopilot. Break down complex operational challenges into manageable tasks. Analyze return patterns, optimize inventory, and generate structured recommendations in minutes.
Build your eCommerce AI agent with expert guidance through a simple, structured four-step process.
E-commerce
Your AI chatbot runs on advanced encryption and security protocols that safeguard customer information, payment data, and order details, meeting enterprise-grade standards.
Role-based access and encrypted connections protect your store while enabling seamless integration with Shopify, payment processors, shipping carriers, and inventory systems.
Your data stays your data. Customer conversations and purchase information are never shared with third parties or used to train public AI models.
Our eСommerce automation platform includes guardrails for payment security standards (PCI DSS), data privacy regulations (GDPR), and consumer protection laws.
From fashion and beauty to electronics and auto parts – automate sales, support, and product discovery with an AI chatbot tailored to your niche.
Seamlessly connect your AI chatbot to Shopify, WooCommerce, Magento, and other popular ecommerce platforms in minutes.
Build an AI chatbot for Shopify using CogniAgent to answer product questions, recommend items, and support shoppers automatically. The chatbot is trained on your store data and works 24/7 to improve conversions and reduce support load.
Learn MoreCogniAgent
Multilingual support is coming soon. Currently, the platform operates in English, with additional language capabilities planned for future releases to help stores serve global markets.
If your product data, knowledge base, and platform integrations are ready, launching your AI chatbot can take just minutes. The setup time depends on how organized your information is – complete product catalogs, clear policies, and connected systems mean faster deployment.
The AI first searches connected resources – product databases, help documentation, order systems, and integrated platforms – to find the answer dynamically. If it still can’t resolve the inquiry, it escalates to your human team with full conversation context and relevant customer data.
Absolutely. You can deploy separate AI agents for customer support on your storefront and eCommerce automation for tasks like inventory alerts, vendor communications, or team notifications. Each agent can have different knowledge bases, permissions, and workflows.
Our pricing is based on subscription plans with allocated credits for conversations and automation tasks. You choose a plan that fits your expected volume – unused credits don’t penalize you, and you can upgrade anytime as your business scales.
Yes, our platform connects via API to any system that supports standard integration protocols. If you’re using a custom or legacy platform, our technical team can help you set up the necessary connections through webhooks or direct API calls.
Yes, you can create multiple conversation flows and compare performance metrics like conversion rates, average order value, and customer satisfaction scores. This helps you refine your AI chatbot for eCommerce approach to product recommendations and sales assistance over time.
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