The Plumbing Work Your Agent Handles for You
Built on one canvas with live access to Jobber, ServiceTitan, or Housecall Pro and your CRM.
Inbound calls & texts
Picks up new job inquiries and calls from repeat customers
Emergency triage
Spots a burst pipe or flooding and moves it to the front of the queue
Job intake
Takes the address and access instructions, plus a description of what's broken
Appointment booking
Checks your calendar and confirms the slot with the customer by text
After-hours coverage
Runs the same qualification flow on Sunday night as on Tuesday morning
Follow-up & reminders
Texts the customer the day before the visit and checks in once the job is done
Quotes & callout fees
Explains your standard rates and what a visit covers
Repeat & maintenance
Rebooks lapsed customers and handles annual service and landlord safety checks
Every Missed Call Has a Cost
The challenge
Your plumbing agent
Phone rings while you're under a sink
A customer needs someone now. It goes to voicemail, and by the time you call back they've booked someone else.
Picks up on the first ring, every time
The agent takes the job details and books the slot while you finish the repair.
Emergency at 11 PM, no one available
Burst pipes and flooding don't wait for business hours. After-hours calls go unanswered, and that job goes to whoever picks up.
Handles after-hours emergencies automatically
The agent flags the urgency and texts your on-call tech the address within 60 seconds.
Ad spend generating calls that don't convert
You're paying for Google Ads or LSA. Leads come in. But if you miss even 20% of those calls, a large part of your ad budget disappears with them.
Ad leads answered while they're still warm
Each paid call is qualified and put on your schedule within that first conversation.
Callbacks reaching cold leads
You ring back 2 hours later and the customer has already hired someone, so the revenue you paid to generate goes to a competitor.
Booked while the customer is still on the line
The agent runs the full conversation and collects what's needed instead of leaving a message.
No system for after-hours web and text inquiries
A form or text sent at 9 PM sits unread overnight and is cold by morning.
A reply in seconds, even overnight
The same agent covers web chat, SMS, and WhatsApp with the intake it runs on the phone.
From Zero to a Live Plumbing Agent in Days
No developer or automation specialist needed, only your job types and booking rules.
Start With an Agent Built
for Plumbing Intake
Pre-configured templates that already know how plumbing jobs get triaged, quoted, booked, and followed up
AI Receptionist
Answers incoming calls and texts, responds to common questions, collects the address and access details, identifies the problem, and logs a full job summary
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AI Quote Sending Agent
Receives prepared estimate details, validates the customer information, and sends it by email
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AI Lead Qualification Agent
Qualifies inbound enquiries against the criteria you set (job type, property, area, urgency) and routes only the ones that fit
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AI Appointment Booking Agent
Collects the job details, checks connected calendar availability, and schedules the callout or submits a request for confirmation
Quality & Reviews Follow up Agent
Happy customers receive a public review link, while callbacks and negative feedback are routed to the owner for service recovery work
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Appointment Reminder & Confirmation Agent
Reminds each customer before the plumber arrives, collects a confirm, rebook, or cancel reply, updates the calendar, and alerts the team when a slot frees up
One Plumbing Agent. Whichever Channel Customers Pick.
Midnight callers won't fill out a form, so your agent meets them on the phone, by text, or in chat.
Conversational voice AI
Answers inbound calls by voice and runs intake and emergency triage without ringing your personal number.
SMS
Runs the full qualification conversation by text, then sends the booking confirmation and reminders on the same thread.
For customers who would rather message on WhatsApp than call, with the same intake flow as the phone.
Web & in-app chat
Catches visitors arriving from ads or search and qualifies the job before they click away.
Picks up quote requests from the inbox and confirms the appointment in the same thread.
5 Things That Make This Work for Plumbing
What runs behind each conversation, and why a basic answering service can't match it for a plumbing business.
Connects to Your Entire Plumbing Stack
2,700+ integrations, so the agent reads live data and writes records inside the tools you already use.
What Your Plumbing Agent Does That Answering Services Don't
Built for People Who Think in Processes
Standard answering service
- Takes a message and emails it to you
- No emergency detection - all calls treated the same
- You call back hours later to a cold lead
- Doesn't write to Jobber or ServiceTitan
- Goes offline after business hours or costs extra
- Generic script with no knowledge of your service area or pricing
- No follow-up if the customer doesn't call back
CogniAgent plumbing agent
- Handles the whole job intake rather than passing on a message
- Flags emergencies and escalates them ahead of routine calls
- Customer gets a booking confirmation before the call ends
- Creates the job record in your scheduling software mid-conversation
- Runs 24/7 across all channels at no additional per-hour cost
- Configured for your job types and service radius
- Sends automatic follow-up via SMS or WhatsApp to unbooked inquiries
The Measurable Shift
From Day One
99%
of inbound calls answered. No call goes to voicemail - the agent handles every inquiry regardless of when it comes in or what you're doing.
62%
of plumbing emergencies happen after hours. Your agent covers nights and weekends with the same qualification flow as business hours - no surcharge, no staffing problem.
3-5 hrs
per week recovered. Time previously spent on callbacks, missed-call follow-up, and manual booking confirmation goes back to the job.
1 job
per month covers the cost. A single booked call that would have gone to voicemail pays for the entire monthly credit usage.
Pricing
Pay only for what you use. Full visibility on every credit spent.
Pay-as-you-go
No subscription. No monthly fee.
Buy credits from $10
- 5,000 credits loaded on signup
- Full canvas + all AI features
- 2,700+ integrations, templates
- Free messaging channels
- Up to 5 user seats
- Production deployment
- Human chat support*
- Credits never expire
* activates on first credit purchase
Enterprise
Custom plan. Annual subscription,
negotiated rate.
- Annual credit package
- Custom user seats
- SSO
- Bring your own LLM API keys
- Extended usage logs
- Assisted onboarding + training
- Agents built by CogniAgent team
- Premium support + SLA
Enterprise-Grade
Security & Compliance
Built for home service operators handling sensitive customer data - home addresses, access codes, payment information, financing applications, and recorded service calls.
Data protection
Customer names, addresses, job details, and payment references are encrypted in transit and at rest. Raw conversation recordings are kept only for the retention window you configure.
Secure system integration
Every connection to Jobber, ServiceTitan, or Housecall Pro uses authenticated API access with defined read/write permissions. The agent can only access the data and fields you explicitly authorize.
Privacy assurance
Customer data collected during intake conversations is used only to complete the booking and populate your scheduling software. It is not used for advertising, profiling, or shared outside your connected systems without your authorization.
Audit & monitoring
Every agent conversation is logged with timestamp, channel, and outcome. Review any interaction, identify edge cases, and adjust qualification logic from your dashboard at any time.
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Frequently Asked Questions About
Plumbing AI Agents
A traditional answering service takes a message and passes it to you. Your plumbing agent finishes the job intake itself and writes the booking into Jobber or ServiceTitan, so by the time you see the notification, the visit is already on your schedule and nobody is waiting for a callback.
The agent covers everything up to a real judgment call: answering, collecting the address and job details, checking availability, and booking the slot. Emergencies go to your on-call tech by SMS with the full details. You or your team take over for complex scope estimates, warranty disputes, or any customer who asks for a person.
Yes. Your agent connects directly to Jobber, ServiceTitan, Housecall Pro, FieldEdge, and most other field service platforms. It reads real-time availability and writes the job record, including customer name, address, job type, and notes, straight into your scheduling software, so nothing needs entering by hand after the call.
You do. Conversation data is processed only to complete the booking and populate your scheduling tools. It is not sold, shared with third parties, or used outside your configured workflows, and your customers' information stays in your systems.
No technical skills are needed, and most plumbing businesses are live within a few days. If you'd rather not touch the canvas at all, describe what you need and the AI Concierge builds the flow. On Enterprise, the CogniAgent team builds your first agent at no extra cost.
The agent is configured with escalation logic. If a caller is distressed, uses language that signals an escalation is needed, or asks specifically to speak with a person, it routes the conversation to you or your on-call tech immediately, with the full conversation context so you're not starting from scratch. You define the escalation thresholds during setup.
The pay-as-you-go model starts free and you only pay for credits when conversations happen. For a solo plumber or two-truck operation, the cost scales directly with usage, and there's no flat monthly fee that makes no sense at low volume. One recovered emergency job that would have gone to voicemail typically covers several months of credit spend.
Credits are the usage currency, and the cost of each conversation depends on its length and the channels used. The pricing page lists detailed consumption rates for every channel. There are no per-seat licenses, no monthly subscription requirement, and no contracts, so a slow week costs less than a busy one.
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