Taking Claims 24/7: How an Insurance Agency Cut Claim Intake Time by 71% with a Conversational AI Agent
How a Midwest independent P&C agency put a CogniAgent conversational agent on web chat, SMS, and email to take first notice of loss around the clock, cut claim intake time by 71%, and give CSRs back 160+ hours a month.
Oct 30, 2026
2 min read