Cognitive AI Platform

CogniAgent supports the web widget, Gmail, Outlook, Slack (standard and OAuth), the built-in Slackbot, SMS via Twilio, WhatsApp Business, Microsoft Teams, and voice for phone calls. Some of these can initiate a conversation (starting the first message), others only respond to an inbound message, and several — like Gmail, Outlook, Slack, and SMS — support both modes.

LLM Actor gives you direct model-level control — a custom persona, specific tool integrations, and fine-grained prompt logic — and is best for open-ended or tool-heavy conversations. Communication Actor uses the Skillset Engine to turn structured data collection into natural dialogue, so it’s the better choice when you need predictable, validated fields like intake forms or lead qualification rather than freeform reasoning.

Without them defined, the LLM Actor won’t hand off cleanly — it has no explicit signal for when the conversation is actually done, so it can keep going or exit at the wrong moment. Always define Exit Conditions in plain language, such as “all required fields have been collected” or “customer stops responding,” so the handoff to the next node happens exactly when it should.

The Dashboard lists every workflow with its status, creator, and last-edited time, and you can toggle between list and card views or search across everything you’ve built. Inside a workflow, each node shows a color status — gray for inactive, green for executed successfully, red for error — so you can see exactly where something went wrong at a glance.

Yes, Multi-Condition routes a conversation or record to multiple paths based on variable values, like urgency, job type, or customer segment, entirely through configuration. There’s no “Switch” node in CogniAgent, and CRM logging goes through the Integration Action node rather than a dedicated CRM node, so all your routing and logging logic lives in the same visual builder as everything else.

CogniAgent connects to 2,700+ platforms and services through the Integration Action node, covering CRMs, calendars, communication tools, and payment systems out of the box. For anything outside that pre-built list, the HTTP Request node lets you connect to any external API directly, so the integration surface is effectively unlimited.

Yes, use the Start node with sample data to run a workflow end-to-end in the sandbox before connecting any real customer information. This lets you review the full conversation history and catch issues in a safe environment, rather than discovering them in front of an actual customer.