Magento AI Chatbot by CogniAgent
Automate Customer Conversations
for Your Store
Reduce support pressure, assist shoppers in
real time, and scale customer service using AI
real time, and scale customer service using AI
Enterprise-Ready Integration for Magento
Unlike generic chatbots, this AI assistant is designed to understand Magento’s complex catalog structures, customer flows, and store logic
Live Magento Data Access
Uses real-time Magento product, inventory, pricing, and customer data to deliver accurate answers
Advanced Product Structure Understanding
Understands configurable products, bundled items, attributes, and layered navigation
Always-On Customer Replies
Responds instantly to customer questions, eliminating missed chats and delayed responses
Purchase Decision Support
Clarifies availability, pricing, and product differences to reduce hesitation at checkout
Consistent Storewide Knowledge
Delivers accurate, up-to-date answers across categories, products, and channels
Built to Scale With Magento Stores
Maintains fast, reliable performance as traffic, catalog size, and order volume grow
Powerful Features Built Specifically for Magento
Real-Time Product Intelligence Engine
The chatbot answers customer questions using your actual Magento catalog and store data.
- Syncs products, attributes, and configurations
- Understands pricing rules and stock availability
- Explains specifications, materials, and options
- Updates automatically as your catalog changes
- Prevents outdated or incorrect responses
Intelligent Product Discovery Assistant
Guides shoppers to the right products faster using conversational AI.
- Understands shopper intent and preferences
- Recommends relevant products or alternatives
- Compares configurable and bundled products
- Suggests popular or promoted items
- Reduces product search friction
Automated Order & Customer Account Support
Resolves common post-purchase questions instantly.
- Retrieves order history and status
- Answers shipping and delivery questions
- Explains invoices, payments, and refunds
- Handles account-related inquiries
- Reduces repetitive support tickets
Returns & Policy Assistance
Explains store policies clearly and consistently.
- Answers return and refund questions
- Explains exchanges and warranty terms
- Guides customers through next steps
- Uses your actual Magento policy content
- Reduces confusion and disputes
CogniAgent AI Agent Builder (No-Code)
Design, customize, and control your AI chatbot without developers.
- Visual drag-and-drop agent builder
- Conditional logic and intent routing
- Custom responses and fallback rules
- Multi-step workflows
- No code, no theme edits required
Omnichannel Customer Messaging
Deploy one AI agent across every customer touchpoint.
- Magento storefront chat widget
- Email support inbox
- WhatsApp and Messenger
- Post-purchase follow-ups
- Unified conversation history
Why Magento Merchants Choose CogniAgent
- No coding, extensions, or risky customizations
- Automates up to 70% of customer inquiries
- Faster responses build customer trust
- Helps shoppers buy with confidence
- Scales with traffic, catalog size, and growth
Real-World Use Cases for Magento Stores
Customer Support Automation
Instantly handle FAQs, shipping questions, returns, and product details.
Guided Shopping Experience
Help customers choose the right products with intelligent, conversational guidance.
Post-Purchase Self-Service
Allow customers to check order status, invoices, and delivery updates without contacting support.
Lead Capture & Qualification
Engage visitors with targeted prompts and personalized product suggestions.
How to Build Your Magento AI Chatbot
- Connect Your Magento Store. Secure integration syncs products, orders, and customers automatically.
- Configure Your AI Agent. Use CogniAgent templates or build custom conversation logic.
- Train It With Your Store Knowledge. Upload FAQs, policies, manuals, and product documentation.
- Go Live and Automate Conversations. Your AI chatbot starts assisting customers instantly.