Conversational AI for retail
Answer Every Shopper, Long After You Close
Your agent answers availability questions, books appointments and curbside pickup, and handles loyalty queries
30-min consultation
No monthly fee
Thinks before it replies
Reasons through the conversation instead of guessing at the next best response
Acts on live data
Reads and writes to your CRM, calendar, and connected systems during the conversation itself
Voice that adapts
Emotion-aware voice AI that adjusts tone based on how the conversation is going
Every Unanswered Store Call Has a Cost
Nobody can reach the shop floor
Phones ring while staff serve customers in front of them, and the caller gives up long before anyone is free
Answers in seconds, every time
Mid-rush or after closing, the caller gets the same information
A wasted trip loses the customer
A shopper who travels in for an item that is not there rarely gives the store a second chance
Checks before they set off
Answers availability as your systems show it and confirms collection, so trips are only made when worthwhile
Enquiries arrive after closing
Evening and weekend questions land when the store is shut, and by opening the shopper has bought elsewhere
Open on every channel, always
Replies whenever the question arrives, on whichever channel the shopper chose to use
Bookings need someone with the diary
Fittings and consultations depend on a person who is free, and that person is usually with a customer
Books against your live calendar
Qualifies the request, checks what is free, and confirms the slot in the same conversation
Every branch answers differently
Information drifts between locations and staff, so the same question gets a different answer each time
One answer across every location
Runs the same documented information and escalation rules everywhere, with records kept in one place
Loyalty questions interrupt the floor
Points balances and reward queries pull staff away from the customer in front of them
Loyalty answered without interruption
Handles points, tier, and reward questions from your connected records and escalates the exceptions
Build Your Retail Agent in 3 Steps
From first store enquiry to live agent in days
One Agent Across Every Way Shoppers Reach You
The same store information and booking logic travel with the shopper from one channel to the next
Messaging apps
Runs natively where your customers already are, with the same conversation and action capability as any other channel.
Channels:WhatsApp Business, SMS (Twilio)
Web & mobile chat
Engages visitors, qualifies leads, answers questions, and takes action without routing to a human.
Channels:website widget, mobile app, customer portals
Voice
Inbound call handling, outbound follow-ups, reminders, and lead qualification, with natural speech and real-time sentiment adjustment.
Channels:phone lines, VoIP systems, outbound dialing
Two-way conversations, follow-up sequences, and approval workflows - same logic and data access as voice or chat.
Channels:inbox management, outbound sequences, approval workflows
Team collaboration
Handles internal requests and notifications inside the tools your team already uses.
Channels:Slack, Microsoft Teams
Conversational AI for Retail Built for Teams Like Yours
Configure the agent once for the questions your stores field every day
What Store Teams See in the First 90 Days
80%
fewer missed inbound calls after deploying a 24/7 AI agent for call coverage and booking
65%
reduction in first-pass intake time after automating qualification with a conversational AI agent
72%
of support tickets deflected by a customer support AI agent - response time down from 6 hours to under 60 seconds
Why This Beats a Store Answering Service
An agent that books the visit instead of taking a message
Answering service / website chatbot
- Takes a message for someone in store to action later
- Answers from a static page with no view of live availability
- One channel, usually a web widget or a phone line
- Cannot book, so every appointment still needs a callback
- Per-call or per-seat billing that climbs through peak trading
- Central team owns the script, so each change waits in a queue
CogniAgent
- Resolves the enquiry or books the visit in the same conversation
- Answers from the product and store information you connect
- WhatsApp, chat, voice, email and Teams from a single build
- Books fittings and services directly against your live calendar
- Pay only for what you use, no subscription and no per-seat fee
- You build and own the agent, and changes apply immediately
Open a Ready-Made Retail Template
Every template is a working agent canvas with flow, logic, and automations already wired for store teams
Voice Appointment Agent
Answers your phone and books, moves, cancels or confirms appointments against your live calendar, 24/7.
Customer Support Agent
Answers website chat only from your written knowledge base, and says plainly when an answer is missing.
AI Sales Agent
Runs your discovery questions on site, recommends only your listed products, then hands over to sales.
AI Receptionist
Replies in website chat from your written answers, then turns anything else into a contact and email.
After-Hours Answering & Emergency Triage Agent
Covers calls outside business hours, books callbacks, and escalates real emergencies to on-call staff.
AI Appointment Booking Agent
Answers inbound calls, collects and confirms caller details, then creates the calendar event on the spot.
2,700+ Integrations. Connect What Your Stores Already Run.
Native connections let the agent check availability and book against live systems mid-conversation
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Google sheets
Google Drive
Enterprise-Grade
Security & Compliance
Data protection
Conversations, recordings, transcripts, and customer records are encrypted in transit and at rest.
Privacy assurance
Your data and conversations stay exclusively yours, never used to train public AI models or shared with third parties.
Secure system integration
Role-based access controls and encrypted connection protocols protect your systems while data flows to and from your agent.
Audit & monitoring
Full activity logging and audit trails across every agent interaction, workflow execution, and system connection.
Pricing
Pay only for what you use. Credits never expire.
Pay-as-you-go
No subscription. No monthly fee.
Buy credits from $10
- 5,000 credits loaded on signup
- Full canvas + all AI features
- 2,700+ integrations, templates
- Free messaging channels
- Up to 5 user seats
- Production deployment
- Human chat support*
- Credits never expire
* activates on first credit purchase
Enterprise
Custom plan. Annual subscription,
negotiated rate.
- Annual credit package
- Custom user seats
- SSO
- Bring your own LLM API keys
- Extended usage logs
- Assisted onboarding + training
- Agents built by CogniAgent team
- Premium support + SLA
Frequently Asked Questions About
Conversational AI for Retail
It answers from what your connected point-of-sale and inventory records show at that moment, not a guarantee that the item is still on the shelf. Stock moves between tills and systems, so the agent reports what the system shows and says when data is unavailable.
It escalates rather than guessing. A complaint, an unusual request, or an explicit ask for a person routes to the store team with the full transcript, so the shopper never has to repeat themselves. You define which cases trigger a handoff to the floor.
Yes. It qualifies the request, checks availability on your connected calendar, and confirms the slot in the same conversation. For curbside, it confirms when an order is ready, tells the shopper where to park, and notifies your team on arrival.
Yes. One agent runs your documented information and escalation rules across every store, so the answer does not change depending on who picks up, and the conversation record stays in one place for the whole estate. Location-specific details like hours and stock stay per store.
Days rather than weeks for most retailers. Start from a pre-built template, adjust it to your store information and services, connect your calendar, and deploy. Enterprise accounts get a configured agent built for them. Most of that time goes on your decisions rather than configuration.
You buy credits and spend them on what the agent does, with no subscription and no per-seat fee. Cost scales with enquiry volume rather than headcount, which matters through seasonal peaks. Credits never expire, so quieter months carry forward into peak.
Yes. Get started free with no card required, and credits never expire. Production deployment activates from the first top-up, so you can build and test before committing anything. Up to 5 user seats are included, with every integration available from the start.
You do. Transcripts and records live in your account, are never used to train public AI models, and are not shared with third parties. Retention windows are configurable, so storage can follow your own policies. Full activity logs cover every conversation and system write.
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