Conversational AI for Insurance
Answer Every Policyholder Before They Call Back
Your agent handles quote intake, policy questions, and renewal reminders across every channel, day or night
30-min consultation
No monthly fee
Thinks Before It Replies
Reasons through the conversation instead of guessing at the next best response
One Agent, Every Channel
Deploys on web chat, WhatsApp, SMS, email, and voice from a single build
Voice That Adapts
Emotion-aware voice AI that adjusts tone based on how the conversation is going
AI Concierge
Describe your agent - AI builds it
Tell the AI Concierge what you need in plain language, and it assembles the full agent (conversation logic, branching, and connected automations) ready to deploy.
Create a product return automation workflow
One Canvas
Conversation and automation, in one agent
Your conversational AI agent isn't bolted onto a separate automation tool. Conversation logic and workflow logic run on the same canvas, share the same data, and execute as one flow.
No-Code
Live in days - not weeks
Start from a pre-built agent template, adjust it with the drag-and-drop builder, and deploy. The AI Concierge removes the lengthy setup phase most agent platforms require.
Conversational AI for Insurance Built for Teams Like Yours
Configure your agent once for the operations that matter most
One Agent. Every Channel Your Customers Use.
It carries the same logic, memory, and data connections wherever the conversation happens
Voice
Inbound call handling, outbound follow-ups, reminders, and lead qualification, with natural speech and real-time sentiment adjustment.
Channels:phone lines, VoIP systems, outbound dialing
Two-way conversations, follow-up sequences, and approval workflows - same logic and data access as voice or chat.
Channels:inbox management, outbound sequences, approval workflows
Messaging Apps
Runs natively where your customers already are, with the same conversation and action capability as any other channel.
Channels:WhatsApp Business, SMS (Twilio)
Web & Mobile Chat
Engages visitors, qualifies leads, answers questions, and takes action without routing to a human.
Channels:website widget, mobile app, customer portals
Team Collaboration
Handles internal requests and notifications inside the tools your team already uses.
Channels:Slack, Microsoft Teams
USE CASES
Build Your Insurance Agent in Three Steps
From First Call to Live Agent in Days
TEMPLATE CENTER
Start From a Pre-Built Template
Every template is a working agent canvas - flow, logic, and automations already wired. All included on every plan: order status, returns, support, sales, and voice appointments.
Voice Appointment Agent
Answers your phone and books, moves, cancels or confirms appointments against your live calendar, 24/7.
Customer Support Agent
Answers website chat only from your written knowledge base, and says plainly when an answer is missing.
AI Sales Agent
Runs your discovery questions on site, recommends only your listed products, then hands over to sales.
AI Receptionist
Replies in website chat from your written answers, then turns anything else into a contact and email.
After-Hours Answering & Emergency Triage Agent
Covers calls outside business hours, books callbacks, and escalates real emergencies to on-call staff.
AI Appointment Booking Agent
Answers inbound calls, collects and confirms caller details, then creates the calendar event on the spot.
The CogniAgent Difference
A Conversational AI Agent Built for Processes, Not Prompts
Answering Service / IVR
- Takes a message and forwards a ticket for someone to action later
- Office-hours coverage, slowest exactly when a loss gets reported
- One channel, usually a phone line or a web form
- Generic script with no access to your agency systems
- Per-call billing, so cost climbs with every storm and renewal cycle
- Vendor-controlled flow; a script change means raising a ticket
CogniAgent
- Runs the interaction to a captured quote request or an answered question
- Answers in seconds around the clock, including weekends and holidays
- Voice, email, chat, WhatsApp and Teams from the same build
- Reads and writes your connected systems during the conversation
- Pay only for what you use, no subscription and no per-seat fee
- You build and own the agent, and changes apply immediately
INTEGRATIONS
2,700+ Integrations. Your Agent Works With What You Already Run.
Native connections mean your agent reads and writes live data mid-conversation, not after the fact
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Google sheets
Google Drive
PAIN POINTS
Every Missed Enquiry, Slow Quote, and Lapsed Renewal Has a Cost
Enquiries arrive after the office closes
Policyholders call and message in the evenings and at weekends, which is exactly when nobody is at the desk
Answers in seconds, any hour
Replies whenever the enquiry lands, with the same intake questions every time
Quote shoppers contact four agencies
Prospects rarely wait, and the agency that captures the risk details first controls the conversation
Risk details captured on first contact
Collects what a producer needs in the same conversation the prospect started, not in a callback
Renewal outreach slips
Renewals compete with live claims and new business, so the call happens after the policy has already gone
Renewal outreach that always runs
Reaches every policyholder on schedule, captures intent, and flags what needs a licensed agent
Licensed staff do unlicensed work
Routine policy lookups and status questions pull your licensed team away from the work only they can do
Routine handled, judgment escalated
Handles documented requests end to end and escalates anything needing a coverage recommendation
Policyholders repeat themselves
A customer who calls, emails, then messages explains the same loss three times to three different people
One record across every channel
Carries the same context and history wherever the conversation moves, so nobody starts from nothing
One service desk, every request
One team covering claims, service, and renewals backs up the moment volume spikes or someone is away
Your team works exceptions only
Absorbs routine volume and escalates what needs a person, with the full conversation attached
What Teams See in the First 90 Days
80%
fewer missed inbound calls after deploying a 24/7 AI agent for call coverage and booking
65%
reduction in first-pass intake time after automating qualification with a conversational AI agent
72%
of support tickets deflected by a customer support AI agent - response time down from 6 hours to under 60 seconds
Enterprise-Grade
Security Compliance
Data Protection
Advanced encryption and security protocols that meet or exceed industry standards.
Privacy Assurance
Your data and conversations stay exclusively yours, never used to train public AI models or shared with third parties.
Secure System Integration
Role-based access controls and encrypted connection protocols protect your systems while data flows to and from your agent.
Audit & Monitoring
Full activity logging and audit trails across every agent interaction, workflow execution, and system connection.
Pricing
Pay only for what you use. Full visibility on every credit spent.
Pay-as-you-go
No subscription. No monthly fee.
Buy credits from $10
- 5,000 credits loaded on signup
- Full canvas + all AI features
- 2700+ integrations, templates
- Free messaging channels
- Up to 5 user seats
- Production deployment
- Human chat support*
- Credits never expire
* activates on first credit purchase
Enterprise
Custom plan. Annual subscription,
negotiated rate.
- Annual credit package
- Custom user seats
- SSO
- Bring your own LLM API keys
- Extended usage logs
- Assisted onboarding + training
- Agents built by CogniAgent team
- Premium support + SLA
Frequently Asked Questions about
Conversational AI for Insurance
No, and that is deliberate. It answers documented process and policy questions from your Knowledge Base, and captures quote requests without pricing them. Anything needing a coverage recommendation, a premium figure, or a payment routes to a licensed agent with the full conversation attached.
It escalates rather than improvises. An unrecognised question, an urgent loss, or an explicit request for a person hands off to your team with the full transcript, so the policyholder never repeats what they already said. You define what counts as an escalation trigger.
Yes. It reaches policyholders ahead of renewal on the schedule you set, confirms whether anything has changed, and captures intent. Accounts that need a licensed conversation are flagged for your team rather than pushed through automatically. You control timing, wording, and escalation triggers.
Days rather than weeks for most agencies. Start from a pre-built template, adjust the intake questions to your lines of business, connect your systems, and deploy. Enterprise accounts get a configured and tested agent built by the CogniAgent team. Most of that time is your decisions, not configuration.
It connects through any of 2,700+ integrations, reading and writing during the conversation rather than in a nightly batch. Which records it reaches depends on the connections you set up and the permissions you grant on each one. Nothing needs replacing or migrating.
You buy credits and spend them on what the agent actually does, with no subscription and no per-seat fee. Cost scales with volume rather than headcount, which matters when claim volume spikes after a weather event. Credits never expire, so quiet months carry forward.
Yes. Get started free with no card required, and credits never expire. Production deployment activates from the first top-up, so you can build and test the agent before committing anything. Up to five user seats are included, with all 2,700+ integrations available from the start.
You do. Transcripts and records live in your account, are never used to train public AI models, and are not shared with third parties. Retention windows are configurable, so storage can follow your own policies. Full activity logs cover every conversation and system write.
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