Conversational AI for eCommerce
Turn Order Questions and Dropped Carts Into Revenue
Your agent handles order status, returns, and abandoned-cart recovery, reading live records as it goes
30-min consultation
No monthly fee
Thinks Before It Replies
Reasons through the conversation instead of guessing at the next best response
One Agent, Every Channel
Deploys on web chat, WhatsApp, SMS, email, and voice from a single build
Voice That Adapts
Emotion-aware voice AI that adjusts tone based on how the conversation is going
AI Concierge
Describe your agent - AI builds it
Tell the AI Concierge what you need in plain language, and it assembles the full agent (conversation logic, branching, and connected automations) ready to deploy.
Create a product return automation workflow
One Canvas
Conversation and automation, in one agent
Your conversational AI agent isn't bolted onto a separate automation tool. Conversation logic and workflow logic run on the same canvas, share the same data, and execute as one flow.
No-Code
Live in days - not weeks
Start from a pre-built agent template, adjust it with the drag-and-drop builder, and deploy. The AI Concierge removes the lengthy setup phase most agent platforms require.
Conversational AI for eCommerce Built for Teams Like Yours
Configure the agent once for the order journeys that generate the most contacts
Every Channel Your Shoppers Already Message You On
The same order context and returns logic follow the shopper from channel to channel
Web & Mobile Chat
Engages visitors, qualifies leads, answers questions, and takes action without routing to a human.
Channels:website widget, mobile app, customer portals
Two-way conversations, follow-up sequences, and approval workflows - same logic and data access as voice or chat.
Channels:inbox management, outbound sequences, approval workflows
Messaging Apps
Runs natively where your customers already are, with the same conversation and action capability as any other channel.
Channels:WhatsApp Business, SMS (Twilio)
Voice
Inbound call handling, outbound follow-ups, reminders, and lead qualification, with natural speech and real-time sentiment adjustment.
Channels:phone lines, VoIP systems, outbound dialing
Team Collaboration
Handles internal requests and notifications inside the tools your team already uses.
Channels:Slack, Microsoft Teams
USE CASES
Build Your eCommerce Agent in Three Steps
From First Order Question to Live Agent in Days
TEMPLATE CENTER
Launch From a Working eCommerce Template
Every template is a working agent canvas with flow, logic, and automations already wired for online retail
Voice Appointment Agent
Answers your phone and books, moves, cancels or confirms appointments against your live calendar, 24/7.
Customer Support Agent
Answers website chat only from your written knowledge base, and says plainly when an answer is missing.
AI Sales Agent
Runs your discovery questions on site, recommends only your listed products, then hands over to sales.
AI Receptionist
Replies in website chat from your written answers, then turns anything else into a contact and email.
After-Hours Answering & Emergency Triage Agent
Covers calls outside business hours, books callbacks, and escalates real emergencies to on-call staff.
AI Appointment Booking Agent
Answers inbound calls, collects and confirms caller details, then creates the calendar event on the spot.
Why This Beats a Scripted Store Bot
An agent that resolves the order, not one that collects the question
Scripted Chatbot / Helpdesk Macros
- Matches keywords and hands off as soon as the script runs out
- Answers from static articles with no view of the actual order
- One widget on the site, disconnected from email and messaging
- Collects the question into a ticket for someone else to resolve
- Per-seat licensing, so cost climbs with every seasonal hire
- Flow changes go through a vendor queue and a release cycle
CogniAgent
- Reasons through the conversation and resolves it in the same session
- Reads the live order, returns, and payment records mid-conversation
- Chat, email, WhatsApp, SMS and Teams from a single build
- Completes the return or update rather than logging a ticket
- Pay only for what you use, no subscription and no per-seat fee
- You build and own the agent, and changes apply immediately
INTEGRATIONS
2,700+ Integrations. Connect the Stack Behind Every Order.
Native connections let the agent read live order and returns data while the shopper is still talking
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Google sheets
Google Drive
PAIN POINTS
Every Repeat Question, Slow Reply, and Silent Delay Has a Cost
Order questions arrive around the clock
Shoppers check on orders at night and at weekends, which is exactly when nobody is staffing the inbox
Answers in seconds, any hour
Replies whenever the question lands, reading the same live order record every time
The same question, thousands of times
Where is my order, can I return this, is it in stock: repetition consumes hours your team owes real problems
Repeat questions resolved at source
Handles documented order, returns, and stock questions in the conversation, so they never become tickets
Shoppers chase you across channels
A customer asks on chat, follows up by email, then messages on WhatsApp, and every channel starts from nothing
One thread, every channel
Carries the same context and order record wherever the conversation moves next
Full carts get abandoned in silence
Carts are abandoned at checkout every day, and nothing follows up while the shopper is still deciding
Dropped carts followed up automatically
Reaches out by text or email while intent is fresh and answers whatever blocked the purchase
Returns policy gets interpreted differently
Every agent reads the policy slightly differently, so two customers with the same case get two answers
One policy, applied consistently
Checks each case against your documented policy and applies the same rule to everyone
Peak season breaks the queue
Volume spikes when your team has least capacity, and response times slide at the worst possible moment
Capacity without seasonal hiring
Absorbs routine volume at peak and escalates only what genuinely needs a person
What Support Teams See in the First 90 Days
80%
fewer missed inbound calls after deploying a 24/7 AI agent for call coverage and booking
65%
reduction in first-pass intake time after automating qualification with a conversational AI agent
72%
of support tickets deflected by a customer support AI agent - response time down from 6 hours to under 60 seconds
40%
more positions filled per hiring cycle after automating candidate screening and interview scheduling
Enterprise-Grade
Security for Shopper Data
Data Protection
Advanced encryption and security protocols that meet or exceed industry standards.
Privacy Assurance
Your data and conversations stay exclusively yours, never used to train public AI models or shared with third parties.
Secure System Integration
Role-based access controls and encrypted connection protocols protect your systems while data flows to and from your agent.
Audit & Monitoring
Full activity logging and audit trails across every agent interaction, workflow execution, and system connection.
Pricing
Pay only for what you use. No subscription, no per-seat fee.
Pay-as-you-go
No subscription. No monthly fee.
Buy credits from $10
- 5,000 credits loaded on signup
- Full canvas + all AI features
- 2700+ integrations, templates
- Free messaging channels
- Up to 5 user seats
- Production deployment
- Human chat support*
- Credits never expire
* activates on first credit purchase
Enterprise
Custom plan. Annual subscription,
negotiated rate.
- Annual credit package
- Custom user seats
- SSO
- Bring your own LLM API keys
- Extended usage logs
- Assisted onboarding + training
- Agents built by CogniAgent team
- Premium support + SLA
Frequently Asked Questions about
Conversational AI for eCommerce
It connects through any of 2,700+ integrations and reads live order, returns, and payment records during the conversation. Which records it reaches depends entirely on the connections you configure and the permissions you grant on each one. Nothing needs migrating, and the agent works alongside your existing helpdesk.
Days rather than weeks for most stores. Start from a pre-built template, adjust it to your catalogue and returns policy, connect your systems, and deploy. Enterprise accounts get a configured agent built by the CogniAgent team. Most of that time goes on your policy decisions rather than configuration.
It escalates rather than guessing. A damaged order, a disputed charge, or an explicit request for a person hands off to your team with the full transcript attached, so the shopper never repeats what they already explained. You define exactly which cases trigger a handoff.
It can check eligibility against your documented policy and start the return in the systems you have connected. Anything outside policy, or any case you flag as needing review, routes to a person with the context attached. Every decision it makes follows the policy you documented, not its own judgment.
Yes. It follows up on a dropped cart by SMS or email, on the timing you set, and answers whatever blocked the purchase rather than just resending a link. Outbound recovery runs on channels that support initiating a conversation, so WhatsApp and web chat handle replies instead.
You buy credits and spend them on what the agent actually does, with no subscription and no per-seat fee. Cost scales with volume rather than headcount, which matters most through peak trading periods. Credits never expire, so quiet months carry forward into peak.
Yes. Get started free with no card required, and credits never expire. Production deployment activates from the first top-up, so you can build and test against real flows before committing. Up to five user seats are included, with all 2,700+ integrations available from the start.
You do. Transcripts and records live in your account, are never used to train public AI models, and are not shared with third parties. Retention windows are configurable, so storage can follow your own policies. Full activity logs cover every conversation and system write.
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