About

Adam Brown

AI specialist at CogniAgent

Adam Brown is an AI specialist at CogniAgent, where he leads research initiatives for the company. With a Ph.D. in Computer Science and a decade of hands-on experience spanning natural-language processing, retrieval-augmented generation, and enterprise chatbot deployments, Adam has helped Fortune 500 clients streamline support operations and unlock new revenue with conversational AI. On the CogniAgent blog he’ll translate cutting-edge research into practical playbooks, covering topics such as prompt engineering, vector databases, guardrails, and real-world case studies. When he’s not tinkering with LLM fine-tuning or writing, Adam mentors junior engineers and speaks at AI conferences about ethical AI and scalable deployment patterns.

Articles By This Author

Article

10 Best Platforms to Build Conversational AI for Customer Service

It’s 2 AM. A customer is finalizing a purchase on your website, but a question about your return policy stops them at the last step. In the past, this moment would have resulted in an abandoned cart, a frustrated customer, and a support ticket that wouldn’t be seen until business hours. But that’s no longer […]