Call Center Automation with AI

AI Call Center Agents That
  • Big4
    Conversational Voice AI
  • Big5 1
    No-Code Agent Builder
  • Big2
    Sentiment Detection*
  • impress
    2,700+ Integrations
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  • Big4
    Conversational Voice AI
  • Big5 1
    No-Code Agent Builder
  • Big2
    Sentiment Detection*
  • impress
    2,700+ Integrations
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    Call Routing
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    Customer Insights
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    Virtual Service
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    Copilot
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    Quality Monitoring
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    Summarization
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    Conversational IVR
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    Callback Scheduling
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    Sentiment Detection*
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    Intent Recognition
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    Suggested Responses
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    Call Screening
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    Auto-Note Taking
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    Lead Qualification
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    Payment Processing
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    Data Capture & Sync
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    Knowledge Search

Answer Every Call with Speed, Consistency, and Care

Deliver fast and consistent customer experiences across every call, while reducing call center costs and boosting agent productivity
Big4
Round-the-Clock Availability
Your AI agent never puts customers on hold. It answers calls instantly, day or night, handling peak call volumes without extra staffing.
Big3
Lower Operational Costs
Cut call handling expenses by automating routine interactions and scaling support without expanding your workforce.
Big5 1
Consistent Responses
Every customer gets the same accurate, compliant answer – no matter who calls, when they call, or which agent would normally take the case.
Big1
Faster Call Handling
Resolve billing questions, appointment scheduling, and order lookups in seconds, reducing average handle time and increasing first-call resolution.
Big
Effortless Scaling
Easily handle 10× more calls during busy seasons or promotions, without sacrificing call quality or overwhelming your team.
Big2 1
Smarter Escalations
When a call needs human judgment, the AI transfers with full context, so live agents pick up right where the conversation left off.

Reimagine Call Centers With Always-On Intelligence

Turn overwhelming call volumes into smooth, automated conversations with a call center AI agent that answers, resolves, and escalates, so your team can focus on the cases that truly need them
01
Define Your Call Flows
02
Connect Your Systems
03
Design Your Agent
04
Deploy Across Channels

Reimagine Call Centers With Always-On Intelligence

01
Define Your Call Flows
02
Connect Your Systems
03
Design Your Agent
04
Deploy Across Channels
Define Your Call Flows
Map the most common scenarios your customers call about – billing, orders, returns, appointments, service requests, or account issues. Your AI agent learns the exact journeys to automate.
map
Connect Your Systems
Integrate with your CRM, helpdesk, telephony provider, and 2,700+ other tools. The AI pulls live data from your systems to provide accurate answers instantly.
Connect Your Systems
Design Your Agent
Upload policies, FAQs, scripts, compliance rules, and escalation protocols. The AI learns your voice, terminology, and processes to deliver consistent and brand-aligned conversations.
Craft Your Agent
Deploy Across Channels
Launch on phone lines, interactive voice response replacements, WhatsApp, website chat, or mobile apps, anywhere your customers reach out. Calls and chats are logged automatically in your systems.
Deploy

The Hidden Costs of Traditional Call Centers

Every missed call or long hold time costs money and erodes trust. Call center AI picks up instantly, handles the basics, and makes sure your people only step in when there’s a real chance to build loyalty or close business.
Support a
Endless Hold Times
Customers wait too long to reach help. Peak hours overwhelm phone lines, causing frustration and dropped calls.
Repetitive Tasks
High Cost Per Call
Live agents spend most of their time answering repetitive questions, driving up operating costs without adding value.
Information
Inconsistent Caller Experience
Responses vary by agent, shift, and mood. Customers often get different answers to the same question.
Service Quality
Agent Burnout
Reps spend 60–70% of their day on low-value interactions, leading to high turnover and declining morale.
Support
Limited Coverage Hours
Call centers can’t always staff nights, weekends, and global time zones, leaving customers unsupported.

Build Powerful AI Call Center Agents for Every Customer Interaction

With CogniAgent, you don’t just use general AI – you build unique agents that perfectly match your processes. Configure agents to handle complex customer requests, optimize call flows, and empower human teams with seamless AI copilots, all without rigid prebuilt limitations.
Request
Call Routing Agent
Escalation
Call Screening Agent
AI Analytic
Customer Insight Agent
Multichannel Systems
Virtual Service Agent
Request
Copilot Agent
Escalation
Quality Monitoring Agent
AI Analytic
Wrap-Up & Summarization Agent
Multichannel Systems
Conversational IVR Agent
Agent that intelligently directs calls to the best available resource, reducing wait times and improving first-call resolution
Intelligent Request Processing

Call Not Yet Routed

 

  • Detects intent, urgency, and sentiment in real time.
  • Selects optimal agent/team based on expertise, language, and availability.
  • Provides estimated wait time or automated callback option.

Call In Progress

 

  • Dynamically reroutes to specialists if needed.
  • Maintains context during transfers to avoid re-explaining.
  • Provides live updates to customers on routing status.

Escalation Required

 

  • Generates a conversation summary for a new agent.
  • Transfers complete context, including sentiment and history.
  • Ensures continuity and follows up post-resolution.
Intelligent Request Processing
An agent that filters inbound calls to block spam and fraud while ensuring high-value calls are prioritized
Escalation

Inbound Call Detected

 

  • Cross-checks numbers against global spam/robocall databases.
  • Applies voice biometrics for caller authentication.
  • Flags suspicious calls for manual review.

Suspicious Call Identified

 

  • Requests additional verification from the caller.
  • Alerts the security team for a potential fraud attempt.
  • Diverts call to voicemail or blocks it outright.

Valid Call Approved

 

  • Confirms caller identity.
  • Routes call directly to the appropriate department.
  • Logs screening data for compliance and analytics.
Escalation
An agent that anticipates customer needs, personalizes service, and forecasts call center demand
AI Analytics

Customer Interaction Begins

 

  • Analyzes customer history and behavioral patterns.
  • Predicts likely issues and suggests proactive solutions.
  • Surfaces personalized recommendations for agents.

During Engagement

 

  • Monitors tone and sentiment in real time.
  • Adapts communication strategy accordingly.
  • Identifies churn risk and triggers retention offers.

Post Interaction

 

  • Generates predictive reports for managers.
  • Forecasts call volumes to optimize staffing.
  • Supplies actionable insights to improve CX.
AI Analytics
Agent that autonomously resolves routine and complex queries across multiple channels
Multichannel

Routine Request

 

  • Answers FAQs instantly with contextual accuracy.
  • Provides status updates (orders, billing, shipping).
  • Resolves 80%+ of low-complexity cases without human handoff.

Complex Request

 

  • Detects when escalation is required.
  • Gathers additional details to support escalation.
  • Transfers full context to human agents.

Post-Interaction

 

  • Learns from resolution outcomes.
  • Updates knowledge base with new solutions.
  • Reduces dependency on large human agent teams.
Multichannel
Agent that supports human representatives in real time with insights, recommendations, and guidance
img 1

During Customer Conversation

 

  • Listens actively and identifies intent.
  • Surfaces knowledge base articles and previous case history.
  • Suggests best possible responses in real time.

Escalation Support

 

  • Provides contextual guidance for complex requests.
  • Highlights compliance rules during sensitive conversations.
  • Flags potential risks or errors before submission.

Performance Feedback

 

  • Summarizes agent performance post-call.
  • Recommends training resources for skill gaps.
  • Enables consistency across large teams.
img 1
Agent that continuously evaluates agent-customer interactions to ensure service quality and compliance
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During Call

 

  • Transcribes conversations in real time.
  • Flags tone mismatches or compliance risks.
  • Provides live coaching prompts to agents.

Post-Call

 

  • Generates accurate call summaries.
  • Scores agent performance against KPIs.
  • Identifies improvement areas with specific examples.

Manager Insights

 

  • Aggregates QA results across teams.
  • Detects trends in common issues.
  • Supports targeted coaching and training programs.
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Agent that reduces agent workload by automating call documentation and follow-up actions
Mission

During Call

 

  • Captures conversation highlights in real time.
  • Identifies intent, sentiment, and resolution status.

Post-Call

 

  • Generates a structured call summary with key points.
  • Auto-updates CRM with customer interaction details.
  • Flags follow-up actions and assigns them automatically.

Manager View

 

  • Provides visibility into recurring complaints.
  • Speeds up case auditing and reporting.
  • Ensures consistent documentation quality.
Mission
Agent that transforms menu-driven IVRs into natural, conversational systems
Illustration

Customer Interaction Begins

 

  • Understands free-form speech requests (NLP).
  • Authenticates caller with voice biometrics.
  • Directs to appropriate solution or department.

During Engagement

 

  • Handles simple issues (password reset, balance inquiry).
  • Offers callbacks if the queue is long.
  • Provides dynamic, contextual menus instead of static trees.

Escalation

 

  • Transfers to an agent with summarized context.
  • Minimizes re-explaining for customers.
  • Improves first-call resolution rates.
Illustration

Design AI Call Center Agents Around Your Customers, Not Generic Scripts

  • img
    Smart Call Routing & Conversational IVR
    Build agents that understand natural speech, detect intent in real time, and route calls to the right agent or department instantly. Eliminate long menu trees and reduce wait times with conversational IVR that feels human.
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    Quality & Compliance Monitoring
    Create agents that transcribe every call, monitor *sentiment, and automatically score conversations against KPIs and compliance standards. Managers get real-time insights, while human agents receive feedback to continuously improve.
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    Emotion-Aware* Voice Support
    Deploy agents that detect customer frustration and adapt tone dynamically. Agents you build reduce handoffs and deliver empathetic service at scale. With emotion-aware* AI, your call center can resolve issues faster while building stronger customer trust and loyalty.
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    Fraud Prevention & Secure Call Screening
    Build agents with integrated voice biometrics and AI-powered call screening to block spam, prevent impersonation, and protect customer data. Ensure only verified calls reach your team while keeping security seamless for customers.

Numbers That Speak Louder Than Promises

Here’s what call centers achieve when they build AI agents with CogniAgent
Frame 1410126414
60%
reduction in average wait times
Frame 1410126414
Frame 1410126414
60% reduction in average wait times
AI-powered call routing and conversational IVRs connect customers to the right agent instantly, reducing hold times and eliminating frustrating transfers.
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25%
increase in sales conversion rates
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Frame 1410126414 (1)
25% increase in sales conversion rates
AI voice agents pre-qualify leads, ask discovery questions, and route hot prospects directly to sales teams. By automating qualification and follow-ups, call centers close more deals faster with the same staffing.
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50%
faster agent onboarding
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50% faster agent onboarding
AI copilots provide real-time guidance and knowledge suggestions, cutting training time in half and enabling new agents to perform like veterans.
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70%
increase in quality monitoring coverage
Frame 1410126414 (3)
Frame 1410126414 (3)
70% increase in quality monitoring coverage
Instead of sampling 1–2% of calls, AI reviews 100% of conversations, flagging compliance risks, scoring agent performance, and providing actionable insights.
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3x
improvement in scalability during call spikes
Imeg
Frame 1410126414 (4)
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3x improvement in scalability during call spikes
AI agents handle unlimited call volumes during seasonal peaks, outages, or campaigns, without the cost of hiring or overtime.
Compiled from industry research by McKinsey, Forrester, Gartner, and enterprise case studies from leading AI implementations.

Security & Compliance

Enterprise-grade protection for your call center operations and customer communications
Enterprise Grade Security & Compliance
  • Data Protection
    Voice Data Protection
    End-to-end encryption for calls, transcriptions, and recordings with granular access controls and full audit trails across every customer interaction.
  • Privacy Assurance
    Fraud Prevention
    Voice biometrics and AI screening detect impersonation attempts, block spam, and prevent social engineering attacks before they reach agents.
  • Compliance Framework
    Deployment Flexibility
    Deploy on-premises for full data sovereignty or in secure cloud environments that meet enterprise compliance requirements.
  • Access Control
    Regulatory Compliance
    Out-of-the-box compliance with major standards, including automated data retention, anonymization, and deletion policies.

Custom AI Call Center Agent Development

Let Our Experts Build Your Call Center AI Agent:
Skip the complexity of building from scratch. Our team will design, configure, and deploy AI agents for your call center that handle routing, voice automation, quality monitoring, and more, fully tailored to your business workflows.

Full-Service Includes

  • End-to-end workflow discovery and agent design
  • Intelligent routing, conversational IVR, and call screening setup
  • Advanced voice AI with multilingual and emotion-aware* capabilities
  • Integration with telephony, CRM, and workforce management platforms
  • Compliance and security alignment 
  • Team training and change management for smooth adoption
  • 90-day optimization and performance fine-tuning
  • Ongoing maintenance, monitoring, and feature updates
Timeline
Timeline
2-3 weeks from requirements to live deployment
Investment
Budget
Custom pricing based on complexity, integrations, and scale
Lead Management
Perfect for
Call centers needing specialized AI functionality, faster time-to-market, or limited internal development resources

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FAQ About Call Center AI Agents

  • How is CogniAgent different from traditional IVR or chatbots?

  • Can CogniAgent work alongside my existing call center software?

  • How long does it take to launch an AI call center agent?

  • What happens if the AI agent can’t resolve an issue?

  • Is CogniAgent secure enough for regulated industries?