About

Adam Brown

AI specialist at CogniAgent

Adam Brown is an AI specialist at CogniAgent, where he leads research initiatives for the company. With a Ph.D. in Computer Science and a decade of hands-on experience spanning natural-language processing, retrieval-augmented generation, and enterprise chatbot deployments, Adam has helped Fortune 500 clients streamline support operations and unlock new revenue with conversational AI. On the CogniAgent blog he’ll translate cutting-edge research into practical playbooks, covering topics such as prompt engineering, vector databases, guardrails, and real-world case studies. When he’s not tinkering with LLM fine-tuning or writing, Adam mentors junior engineers and speaks at AI conferences about ethical AI and scalable deployment patterns.

Articles By This Author

Article

How to Use AI in Customer Service Automation to Delight Your Customers 24/7

The phone line crackles with hold music, and your support inbox is a bottomless pit of the same five questions asked over and over. Sounds familiar? If you’re running a customer support team, these issues, alongside the expectation of instant, 24/7 resolution, may paint a frustrating picture. This reality puts constant pressure on budgets, team […]