CogniAgent Use Cases
AI Use Cases in eCommerce
Automation that works behind the scenes to grow your business
Returns Management - Eligibility Check
Purchase Order Processing
Payment Verification
Stock Discrepancy Detection
Order Status Inquiry
Product Availability Check
Invoice Data Entry Automation
Shipping Delay Notification
Unified Order Consolidation
Workflow for Large Orders
Return Cost Analysis Alert
Turn everyday bottlenecks into fully automated workflows
CogniAgent AI Use Cases in eCommerce
Returns Management - Return Eligibility Check
Handle return requests instantly with AI that verifies eligibility, generates labels, and updates your ERP automatically.
• Instant policy validation
• Return label generation
• Order & ERP sync
• Refund workflow automation
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Purchase Order Processing from Email
Automate the entire purchase-order workflow by extracting, validating, and creating ERP-ready orders directly from incoming emails.
• Auto-parse PDFs/Excel
• Vendor & SKU validation
• Draft order creation in ERP
• One-click approval via Slack/Teams
Payment Verification Support
Resolve payment inquiries instantly with AI that verifies transactions across all gateways and reconciles records automatically.
• Multi-gateway payment search
• Smart reconciliation logic
• Instant customer updates
• CRM/ERP sync & audit logging
Stock Discrepancy Detection
Find and fix inventory mismatches across stores and ERPs before they cost you sales or create customer confusion.
• Automated SKU-level scans
• Slack/Teams discrepancy alerts
• One-click auto-sync
• Full audit trail
Order Status Inquiry
Provide real-time, automated order updates across all carriers to reduce support volume and boost customer satisfaction.
• Multi-carrier tracking
• Instant order lookup
• Personalized status messages
• Automated follow-ups
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Product Availability Check
Give customers instant, accurate “in stock” answers, recommended alternatives, and restock alerts, all without agent involvement.
• Real-time inventory checks
• Incoming shipment forecasting
• Similar item suggestions
• Automated back-in-stock alerts
Invoice Data Entry Automation
Eliminate manual invoice processing with AI that extracts fields, validates POs, and posts bills directly into your accounting system.
• Intelligent invoice OCR
• PO match verification
• Draft bill creation
• Auto-approval & posting
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Shipping Delay Notification
Proactively update customers when shipments are delayed, offering compensation and reassurance automatically.
• Carrier delay detection
• Auto-notification with ETA
• Compensation rules engine
• CRM update & follow-up
Multi-Platform Order Consolidation
Detect duplicate customer orders across channels and merge shipments to cut costs and improve the delivery experience.
• Cross-platform order matching
• Consolidation eligibility logic
• Merge approval via Slack/E-mail
• Auto-refund & customer notification
Approval Workflow for Large Orders
Automate B2B approval routing with smart thresholds, real-time credit checks, and one-click decision options.
• Threshold-based detection
• Manager routing via Slack/Teams
• Credit & history lookup
• ERP sync after approval
Return Cost Analysis Alert
Identify costly product return trends early and get automated insights with recommended actions to protect margins.
• Return trend monitoring
• Cost & root-cause analysis
• Proactive alerts
• Continuous SKU improvement tracking
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