CogniAgent Use Cases

AI Use Cases in eCommerce

Automation that works behind the scenes to grow your business

Turn everyday bottlenecks into fully automated workflows

CogniAgent AI Use Cases in eCommerce

Returns Management - Return Eligibility Check

Handle return requests instantly with AI that verifies eligibility, generates labels, and updates your ERP automatically.

• Instant policy validation
• Return label generation
• Order & ERP sync
• Refund workflow automation
Returns Management - Return Eligibility Check-image

Purchase Order Processing from Email

Automate the entire purchase-order workflow by extracting, validating, and creating ERP-ready orders directly from incoming emails.

• Auto-parse PDFs/Excel
• Vendor & SKU validation
• Draft order creation in ERP
• One-click approval via Slack/Teams
Purchase Order Processing from Email-image

Payment Verification Support

Resolve payment inquiries instantly with AI that verifies transactions across all gateways and reconciles records automatically.

• Multi-gateway payment search
• Smart reconciliation logic
• Instant customer updates
• CRM/ERP sync & audit logging
Payment Verification Support-image

Stock Discrepancy Detection

Find and fix inventory mismatches across stores and ERPs before they cost you sales or create customer confusion.

• Automated SKU-level scans
• Slack/Teams discrepancy alerts
• One-click auto-sync
• Full audit trail
Stock Discrepancy Detection-image

Order Status Inquiry

Provide real-time, automated order updates across all carriers to reduce support volume and boost customer satisfaction.

• Multi-carrier tracking
• Instant order lookup
• Personalized status messages
• Automated follow-ups
Order Status Inquiry-image

Product Availability Check

Give customers instant, accurate “in stock” answers, recommended alternatives, and restock alerts, all without agent involvement.

• Real-time inventory checks
• Incoming shipment forecasting
• Similar item suggestions
• Automated back-in-stock alerts
Product Availability Check-image

Invoice Data Entry Automation

Eliminate manual invoice processing with AI that extracts fields, validates POs, and posts bills directly into your accounting system.

• Intelligent invoice OCR
• PO match verification
• Draft bill creation
• Auto-approval & posting
Invoice Data Entry Automation-image

Shipping Delay Notification

Proactively update customers when shipments are delayed, offering compensation and reassurance automatically.

• Carrier delay detection
• Auto-notification with ETA
• Compensation rules engine
• CRM update & follow-up
Shipping Delay Notification-image

Multi-Platform Order Consolidation

Detect duplicate customer orders across channels and merge shipments to cut costs and improve the delivery experience.

• Cross-platform order matching
• Consolidation eligibility logic
• Merge approval via Slack/E-mail
• Auto-refund & customer notification
Multi-Platform Order Consolidation-image

Approval Workflow for Large Orders

Automate B2B approval routing with smart thresholds, real-time credit checks, and one-click decision options.

• Threshold-based detection
• Manager routing via Slack/Teams
• Credit & history lookup
• ERP sync after approval
Approval Workflow for Large Orders-image

Return Cost Analysis Alert

Identify costly product return trends early and get automated insights with recommended actions to protect margins.

• Return trend monitoring
• Cost & root-cause analysis
• Proactive alerts
• Continuous SKU improvement tracking
Return Cost Analysis Alert-image