eCommerce Use Cases
Shipping Delay Notification
Apologies that arrive before complaints
When Shipping Delays Hurt Trust
Frustrated Customers, Fading Trust
Shipping delays spark anxious messages from buyers who expect quick updates and reassurance.
Support Teams Scrambling for Answers
Agents spend valuable time digging through courier portals and order systems to find shipment details or issue refunds.
Slow Responses, Soaring Dissatisfaction
As resolution times rise, customer confidence and satisfaction take a hit – even when the delay isn’t your fault.
How It Works
Delay Detection
AI scans carrier APIs for delayed shipments.
Customer Notification
Automatically updates customers with new ETA.
Personalized Compensation
Issues discount codes or offers.
Case Logging
Updates CRM and notes resolution.
Proactive Follow-up
Sends tracking refresh when movement resumes.
Impact Metrics
Metric
Before Automation
After (With AI Agent)
Response to delay inquiry
10–15 mins
<1 min
Customer satisfaction
3.7 / 5
4.9 / 5
Refund / escalation rate
High
Significantly reduced
Loyalty after delay
Weak
Retained
Automation Modules
Carrier Delay Detection Engine
Auto-Compensation Generator
CRM Update Connector
Priority Notification Workflow
Seamless Setup Timeline
Step 1
Connect courier APIs.
Step 2
Integrate CRM and notification channels (email, SMS, chat).
Step 3
Enable automated delay alerts.
Step 4
Begin proactive customer updates.