Sendbird Alternative
Alternative for End-to-End
Workflow Automation
Connect your tools, launch a single flow, and optimize with real-time runs
Sendbird is a strong choice for teams that need a reliable in-app chat infrastructure. It provides a chat API and SDKs to ship modern messaging features directly inside your product. Sendbird also extends beyond messaging, positioning itself as an AI customer experience platform with an AI Agent built for customer support.
What is Sendbird?
Sendbird is a strong choice for teams that need a reliable in-app chat infrastructure. It provides a chat API and SDKs to ship modern messaging features directly inside your product. Sendbird also extends beyond messaging, positioning itself as an AI customer experience platform with an AI Agent built for customer support.
Why Teams Switch to a Sendbird Alternative, CogniAgent?
Automate Beyond Conversations
Sendbird delivers polished chat and personalized support experiences. CogniAgent combines conversation with action. After a user engages, the agent can follow up by creating tasks, updating systems, or generating documents. Your process lives end-to-end inside one workflow instead of being scattered across tools.
Centralize Logic and Integrations
Sendbird provides SDKs and a support suite, but downstream actions must be handled in separate services and maintained by developers. CogniAgent keeps business logic inside the workflow builder. Teams connect tools once and orchestrate everything from one place: no glue code, no scattered scripts, and full visibility into every step.
Proactive Support vs Proactive Workflows
Sendbird’s AI agents offer proactive messaging triggered by system events or user behaviour. CogniAgent can start entire workflows based on any trigger, from a CRM update to a scheduled deadline. Agents don’t just send a message; they automatically execute the next step.
AI-Augmented Integrations
Sendbird’s AI Agent is positioned as omnichannel, with conversation continuity and an AI agent builder. CogniAgent is a better fit when integrations must turn a process into execution.
Real Reliability for Support Agents and Workflows
Sendbird often requires:
- Chat SDK setup and channel configuration for your app experience
- Webhook endpoints to push chat events into your systems
- Custom backend services for system updates and multi-step processes
CogniAgent handles:
- End-to-end workflow execution across connected tools
- Clear exception handling and retries
- Run visibility with execution history and status tracking
- Notifications when a workflow needs attention
You get predictable automation you can operate and improve.
Sendbird vs. CogniAgent
Comparison Table
Criteria
CogniAgent
Sendbird (incl. delight.ai)
Best fit
End-to-end workflow automation
In-app chat + support experiences
Primary outcome
Task completed across tools
Conversation + support resolution
Integrations
Designed to orchestrate many tools in one flow
Strong messaging stack; automation varies by setup
Ownership
Ops + product can iterate without heavy engineering
Dev-led setup for chat + platform wiring
Omnichannel
Works where your workflows run
Strong channel continuity for CX use cases
Observability
Execution history per run, step-by-step trace
Conversation/support analytics; workflow trace depends on your stack
Multi-Agent System
Yes, specialized agents collaborate
No, single chatbot logic
Time to value
Fast when you start from one repeatable process
Fast for shipping chat UX; automation takes more build time