eCommerce Use Cases
Order Status Inquiry
Deliver answers as fast as you deliver products
The Hidden Cost of Delivery Delays
Support Flooded with “Where’s My Order?”
Post-purchase inquiries spike as anxious customers seek real-time updates.
Agents Stuck in Manual Lookups
Team members waste time switching between ERPs, CRMs, and courier portals to find tracking details.
Rising Response Times, Dropping Satisfaction
Delayed replies frustrate customers and drag down CSAT, even when the delivery isn’t your fault.
How It Works
Inquiry Detection
AI identifies shipping-related questions in chat or email.
Order Lookup
Searches by order number, email, or phone.
Real-Time Tracking
Pulls live data from FedEx, UPS, DHL, or regional APIs.
Personalized Update
Sends a friendly, accurate status to the customer.
Automatic Follow-up
Resends tracking info or updates as shipment progresses.
Business Impact in Numbers
Metric
Before Automation
After (With AI Agent)
Avg. response time
8–10 mins
<60 secs
First-contact resolution
65%
98%
workload
Heavy
Minimal
CSAT
3.9 / 5
4.9 / 5
Core Automation Capabilities
Multi-Carrier Tracking API Integration
Smart Query Understanding
Order & CRM Search Engine
Notification & Resend Flow
Auto-Logging in Support System
Step-by-Step Setup
Step 1
Connect CRM & courier APIs.
Step 2
Set up integrations with order management, ticketing, and notification systems.
Step 3
AI starts auto-replying with real-time order info.
Step 4
Support volume drops by 40–60%.