eCommerce Use Cases
Automated Payment Verification
Never leave a customer waiting for payment confirmation again
Payment Confusion Ends Here
Lost Transactions
Customers often report “missing” payments that are just waiting in reconciliation.
Manual Verification
Agents spend 10–20 minutes toggling between payment gateways, bank logs, and CRM.
Delayed Responses
Every minute of delay hurts trust and customer satisfaction.
How It Works
Inquiry Detection
CogniAgent monitors your support inbox or live chat for payment-related queries.
Smart Context Extraction
Automatically identifies account IDs, order references, and payment amounts from customer messages.
Multi-Channel Payment Search
Instantly checks all linked gateways – Stripe, PayPal, bank transfer feeds, and ERP payment modules.
Intelligent Reconciliation
Matches pending, cleared, or partial payments using timestamps and transaction metadata.
Customer Communication
Generates clear, personalized responses explaining payment status, expected settlement time, and next steps.
Audit & Update
Logs verification results in your CRM, updates the customer’s record, and sends a confirmation email – all automatically.
The Real Impact for E-commerce Finance Teams
Metric
Before Automation
After (With AI Agent)
Avg. time to verify a payment
10–20 mins
< 2 mins
First-contact resolution
60–70%
95%+
Manual system checks
3–5 per case
0
Agent workload
Repetitive lookups
Strategic case handling
Customer satisfaction (CSAT)
3.8 / 5
4.9 / 5
Core Automation Capabilities
Unified Payment Verification Engine
Bank Reconciliation AI Layer
CRM / ERP Sync Connector
Smart Response Composer
Audit Trail & Confirmation Generator
Escalation Workflow Orchestrator
Seamless Setup Timeline
Step 1
Connect your payment gateways, ERP, and CRM – no code required.
Step 2
AI starts detecting payment inquiries and auto-responding to simple verification requests.
Step 3
Finance and support teams receive AI-generated verification logs directly in Slack or Teams.
Step 4
Your customers experience faster resolution and your team saves hours daily.