BigCommerce AI Chatbot by CogniAgent
Build smart AI agents for
your BigCommerce store
Create intelligent AI agents that automate customer
support, sales, and store operations on BigCommerce
support, sales, and store operations on BigCommerce
Why Our BigCommerce AI Chatbot Is Different
More than chat — it’s AI-powered commerce automation for BigCommerce
Real-Time Product Intelligence
Instantly answer customer questions using live BigCommerce product data, including SKUs, variants, pricing, availability, and descriptions
AI-Driven Product Recommendations
Understand shopper intent and behavior to recommend the most relevant products, compare options, and suggest alternatives or bundles
Omnichannel Customer Engagement
Support and sell across your BigCommerce storefront, WhatsApp, Facebook Messenger, SMS, and email
Automated Order & Shipping Lookup
Retrieve order details, shipping status, and customer information in real time, without human intervention or manual ticket handling
Policy-Aware Returns & Exchanges
Handle returns and exchanges automatically by following your BigCommerce store policies
Smart Lead Capture & Routing
Capture visitor details, qualify leads based on intent, and route them to the right sales or support teams
Key Features – Built for Shopify
Native BigCommerce Integration
Your AI agent connects directly to your BigCommerce store and syncs with:
- Products & SKUs
- Categories
- Inventory levels
- Variants & options
- Orders & fulfillment status
- Shipping, refund, and return policies
This allows the AI to reason, respond, and act like a real BigCommerce support agent — 24/7.
Visual AI Agent Builder
Design powerful automations without developers
Build and customize AI workflows using a simple drag-and-drop interface:
- Conditional decision logic
- Custom conversation flows
- Knowledge-based routing
- Multi-agent orchestration
- Fallback and escalation rules
No code. No technical setup. Just results.
AI-Powered Product Discovery & Recommendations
Turn conversations into conversions
Your AI agent helps shoppers find the right products by:
- Understanding shopper intent
- Comparing products and features
- Suggesting bundles or complementary items
- Highlighting best-sellers or in-stock alternatives
- Reducing purchase hesitation
Result: higher conversion rates and increased average order value.
Automated Order & Post-Purchase Support
Reduce tickets while improving customer satisfaction
The AI agent can automatically:
- Track and retrieve order details
- Provide shipping and delivery updates
- Process return and exchange requests
- Answer sizing, material, warranty, and policy questions
Your customers get instant self-service — your support team gets relief.
Analytics, Insights & Continuous Optimization
Measure what matters and improve performance
Track and analyze:
- Most common customer intents
- Conversions influenced by AI interactions
- Conversation success rates
- Automation savings
- Drop-off points and friction areas
Use real data to optimize flows and increase ROI.
Train It With Your Store Knowledge
Make it sound like your brand, not a robot
Upload and manage your own data:
- FAQs and help articles
- Store policies
- Product documentation
- Internal support guides
- Brand tone and messaging rules
Your AI agent learns your products, policies, and voice — and improves over time.
Why BigCommerce Merchants Choose CogniAgent
- Works seamlessly with BigCommerce
- No coding, no developers, no theme changes
- Automates up to 70% of support inquiries
- Improves response times and customer satisfaction
- Increases conversions through guided selling
- Scales effortlessly as your store grows
BigCommerce AI Chatbot Use Cases
Customer Support Automation
Instantly handle FAQs, shipping questions, returns, refunds, and product inquiries without human intervention.
Personalized Shopping Assistance
Guide shoppers to the right products using AI-driven recommendations based on intent, preferences, and browsing behavior.
Post-Purchase Self-Service
Allow customers to track orders, request returns, initiate exchanges, and check delivery status via chatbot.
Lead Capture & Qualification
Collect emails, qualify visitors, segment leads, and trigger personalized product recommendations or follow-ups.
How It Works
- Connect Your BigCommerce Store. One-click integration with instant product and order synchronisation.
- Build Your AI Agent. Use pre-built templates or design custom workflows tailored to your store.
- Train It With Your Data. Upload product info, policies, guides, and brand tone.
- Deploy Everywhere. Launch on your BigCommerce storefront and messaging channels instantly.