eCommerce Use Cases
Automated Returns Management
Let AI instantly verify eligibility, validate conditions, and generate return labels
Manual Return Approvals - The Silent Profit Leak
Manual Verification Fatigue
Agents waste hours digging through orders, policies, and emails for every return.
Inconsistent Policy Checks
Return eligibility often depends on who’s handling the request, and how fast they can find the info.
Customer Frustration
Waiting days for a simple “Yes, you can return it” means unhappy shoppers and more support tickets.
How It Works
Return Request Detection
CogniAgent monitors your helpdesk, chat, or email channels for new return inquiries.
Order Lookup
Automatically pulls purchase details from your e-commerce or ERP system (e.g., Shopify, Magento, Odoo).
Policy Validation
Cross-references item details with your store’s return rules—time since purchase, reason, and condition.
Eligibility Decision
AI confirms if the return qualifies (e.g., within 30 days, unused, tags attached).
Label Generation
If eligible, CogniAgent creates a return authorization number, generates a prepaid label, and emails it to the customer.
ERP Update
Logs the return in your ERP, triggers inventory hold or restock process, and updates refund status - all automatically.
Impact of AI That Delivers Real Operational Wins
Metric
Before Automation
After (With AI Agent)
Time to approve a return
1–2 business days
<5 minutes
Agent handling time
20–30 mins/case
<2 mins
Return policy errors
Frequent
Nearly eliminated
Customer satisfaction (CSAT)
70–80%
95%+
Refund cycle time
7–10 days
3–5 days
Core Automation Capabilities
AI-Powered Return Eligibility Engine
Dynamic Policy Validation Layer
Integrated Label Generation & Email Dispatch
Order & ERP Synchronization Module
Helpdesk / Chatbot Integration
Refund Trigger Automation
Step-by-Step Setup
Step 1
Connect your e-commerce platform (Shopify, Magento, WooCommerce) and ERP → sync order & return policy data.
Step 2
Configure return rules (time limits, item conditions, categories).
Step 3
CogniAgent begins auto-screening new return requests within your inbox or chatbot.
Step 4
Refunds and return records flow back into your ERP automatically.