Everything Your MSP Needs to Screen and Book Candidates
Instant First Contact
Applications don't wait for a free minute between tickets. The moment someone applies, on any channel, the agent replies right away, day or night.
Role-Specific Screening
The agent checks for CompTIA, Microsoft, or Cisco certifications, and confirms which tier the candidate actually fits. You only see candidates who match the role you're actually hiring for.
Interview Scheduling
Once someone qualifies, the agent lines up their availability against your ops or hiring manager's calendar and confirms a time on the spot. No calendar invites going back and forth.
Answering Questions
Candidates want to know about pay, shift structure, and what the role covers. The agent answers straight from your job posting, so nothing gets misrepresented before the interview.
Follow-Up for Non-Responders
You decide how many times and how often the agent should check back in with a quiet candidate. After that, they're flagged for review or dropped from the pipeline.
Candidate Data Sync
Certification status, tier level, and screening answers land directly in your ATS, CRM, or spreadsheet, or any of the 2,700+ platforms CogniAgent connects to. Nobody re-enters anything by hand.
THE PROBLEM
Certification Gaps Cost You More When They're Found After the Hire
The average IT position takes about 50 days to fill. In that window, qualified technicians take the first offer while resumes sit untouched, ops managers squeeze screening between client tickets, and certification claims don't get checked until the interview, sometimes after.
Qualified candidates don't wait
A resume can sit in an inbox for days while the candidate accepts another offer. An IT staffing AI agent that responds the moment someone applies keeps you from losing candidates to even the fastest competitors.
Screening quality drifts between hires
Ops managers screen between client tickets, so the questions one candidate gets asked can differ from the next. MSP technician hiring software that runs the same screening flow every time keeps your criteria consistent, no matter who's fielding tickets that day.
Certifications get checked too late
CompTIA, Microsoft, or Cisco credentials often aren't verified until the interview, sometimes after. AI recruitment for IT companies that confirms certification during screening means every interview slot goes to someone who's already qualified.
HOW YOU BUILD IT
Start from a template built for hiring and adjust it to your MSP
Real Results from Real Hiring Teams
See how talent acquisition teams reduce time-to-hire and screening costs by handing the first stage of their pipeline to CogniAgent.
CogniAgent automated 20% of our HR processes, cutting the recruitment cycle by 35% and improving hiring quality by 17%. The TA team shifted from manual screening to actual candidate engagement. Quarterly costs dropped by 24%. It’s a must-have for any team that is serious about smarter hiring.
Build on a Template Instead of Starting from Zero
Writing screening logic from a blank canvas takes time most hiring managers don't have. These templates give you a working starting point instead.
AI Recruiting Agent
Combines both stages into a single flow, from first contact through a full qualification pass, and hands off the candidates ready for an interview.
Candidate Pre-Screening Agent
Handles the first pass on every applicant, confirming they meet your baseline requirements before anyone spends time on a deeper review. Only candidates who clear this stage move forward.
Candidate Qualification Agent
Asks candidates more detailed questions about their background, in this case, technical certifications, tier fit, and coverage availability, to gauge how well they'd actually perform in the role.
HOW IT COMPARES
Not All AI Agents Are Built the Same
Other Tools
CogniAgent
Prompt-based agents that hope for the best
You write a prompt, cross your fingers, and find out later whether it held up in a real conversation.
Structured reasoning with decision frameworks and input validation
Every response follows built-in logic and checks its own inputs, so behavior stays predictable instead of improvised.
Separate tools for chat, automation, and background agents
Chat lives in one tool, automation in another, and agents in a third, so nothing shares context or hands off cleanly.
Three capabilities native on one platform
Conversational AI, autonomous agents, and workflow automation run in the same canvas and can be combined in a single workflow.
You figure it out alone from docs and tutorials
Getting your first workflow live means piecing it together yourself.
Human expert onboarding included
An AI Concierge generates your first canvas, and a real person walks you through the rest.
Onboarding ends at signup
What you build after that, and whether it actually works, is your problem.
We stay with you until your first agent is live
No charge until it's actually running.
Chat-only or voice-only
Pick a channel, and everyone has to meet you there.
Chat, voice, email, WhatsApp, SMS
The same agent runs across every channel — nothing changes depending on how someone reaches out.
One Screening Flow Across Every Channel
A candidate might reach out through a job board, a text, or a referral link, and the screening doesn't change depending on which one they pick
SMS / Text
Where most technician candidates respond fastest, especially younger applicants who'd rather text than call. Screening and interview booking run entirely in the thread.
Useful for candidates outside your immediate hiring region or reaching out through a shared job posting. Runs the identical screening questions as any other channel.
Web Chat
Picks up candidates browsing your careers page in real time, right in the chat window, instead of routing them to a separate application form.
Voice
Handles a phone-based screening conversation for roles where hearing someone talk through a scenario matters.
Catches applications submitted through job boards or LinkedIn, then runs screening outreach and interview confirmation automatically from there.
Enterprise-Grade
Candidate Data Protection
Encrypted in Transit and at Rest
Every conversation, answer, and document a candidate shares is encrypted the moment it moves between systems and the moment it's stored, using current industry-standard protocols.
You Control Who Sees What
Decide exactly who on your team can view candidate records, edit screening logic, or export data. Every connection to your ATS, CRM, or calendar runs over an encrypted, permissioned link.
Your Candidate Data Isn't Training Material
Screening conversations and applicant answers are never used to train public AI models. They're shared only with the subprocessors required to keep the platform running, and nowhere else.
Full Visibility, On Your Terms
Choose how long candidate records are kept, delete them on request, and pull up a complete audit trail for any candidate interaction, start to finish.
Start Free — Go Live When You’re Ready
Free to start.
No monthly subscription.
- 5,000 credits on signup
- Full canvas, all AI features
- 2,700+ integrations and templates
- Bring your own API keys
- Up to 5 user seats*
- Production deployment*
- Human chat support*
- Credits never expire
* Activates on first credit purchase.
Annual prepay.
Negotiated rate. Everything in Pay-as-you-go, plus:
- Annual credit package
- Custom user seats
- SSO
- Extended usage logs
- Assisted onboarding and training
- Agents built by CogniAgent team
- Premium support + SLA
Frequently Asked Questions
Yes. Screening questions cover on-call rotation and after-hours availability alongside standard shift preferences, so you know a candidate can actually cover the coverage model your team runs before they reach an interview. This is configurable per role, since a help desk shift and a NOC on-call rotation need different availability.
The agent asks every candidate for their CompTIA, Microsoft, or Cisco certification during screening and confirms it before moving them forward. Candidates who can't back up a claimed certification are filtered out before an interview gets booked, so you're not finding out a cert doesn't hold up after you've already scheduled time with them.
CogniAgent connects to 2,700+ platforms, including common PSA and RMM tools alongside standard ATS and CRM systems. Candidate certification status and screening answers sync automatically once it's connected, so nothing has to be entered twice.
Most teams go live within a day using a pre-built recruiting template adjusted to your certification and tiering requirements. No developer or IT setup is required on your end. Guided Setup pairs you with a CogniAgent expert if you'd rather build your first flow with help.
Yes. Since the agent responds within seconds instead of days, qualified candidates get screened and booked before they take another offer. Combined with certification verification during screening instead of after, most of the delay that comes from slow callbacks and inconsistent screening gets removed.
Yes. You can run separate screening flows for Tier 1 help desk, Tier 2 field technician, and Tier 3 NOC roles simultaneously, each with its own certification and experience requirements. A candidate only gets asked questions relevant to the tier they applied for.
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